Return, Refund & Cancellation Policy
At Nakshatra by Riya Mary, we are committed to ensuring your complete satisfaction. Please review our Return & Cancellation Policies to understand how to proceed if you need to return an item or cancel an order.
1. Return Policy
We strive to make your shopping experience as seamless as possible. If you wish to return a product, please follow these guidelines:
- Eligibility and Timeframe: Returns can be requested within 3 days from the date of delivery. Requests made after this period will not be considered.
How to Return:
- Initiate the Return: To start the return process, please send us an email at support@nakshatrabyriyamary.com or WhatsApp us at +91-7994781887 with your return request.
- Return Address: Once your return request is confirmed, please send the package to the following address:
Return Address: [Your Return Address Here] - Packaging: Ensure the item is securely packed in its original packaging to prevent any damage during transit.
Refund and Charges:
- Gift Card Issuance: Upon receipt and inspection of the returned item, a gift card of equal value to the returned item will be issued. This gift card can be used for future purchases and does not expire.
- Return Shipping Fee: A fee of INR 50 will be deducted from the refund amount to cover the cost of return shipping. This fee will be the responsibility of the customer.
- Product Damage: For items returned due to damage, the full value of the item will be credited to your gift card without any deductions.
2. Cancellation Policy
Order Cancellation: Please note that we are unable to process order cancellations once an order has been placed. We recommend reviewing your order carefully before confirming your purchase.
Customer Support
For any questions or assistance regarding returns or cancellations, please contact our support team:
- Phone: +91-7994781887
- Email: support@nakshatrabyriyamary.com
Thank you for shopping with Nakshatra by Riya Mary. We appreciate your understanding and look forward to serving you.